Refund policy
At Tara Ventures, customer satisfaction is important to us. We strive to provide high-quality baby care products. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Due to the nature of baby care and hygiene-related products, we only accept returns under the following circumstances:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
- The product is missing parts or accessories.
To be eligible for a return:
- The return request must be made within 7 days of receiving the product.
- The product must be unused and in its original packaging.
- All tags, labels, manuals, and accessories must be included.
- Proof of purchase (order number or invoice) must be provided.
Non-Returnable Items
The following items are generally not eligible for return:
- Used products
- Opened hygiene or personal care products
- Products damaged due to misuse or improper handling
- Items purchased during clearance or special sale events (unless damaged or defective)
Return Process
To initiate a return:
- Contact our support team within 7 days of delivery.
- Provide your order number and clear photos/videos of the issue.
- Once approved, we will provide return instructions.
Returns sent without prior approval may not be accepted.
Refunds
After receiving and inspecting the returned product:
- Approved refunds will be processed to the original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Replacement Policy
Where applicable, we may offer a replacement instead of a refund for:
- Damaged products
- Defective products
- Incorrect items received
Order Cancellation
- Orders can be cancelled before shipment.
- Once an order has been shipped, cancellation requests cannot be accepted.
- Customers may still be eligible for a return if the delivered product meets the return criteria outlined above.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your bank or payment provider.
- If the issue persists, contact our support team.
Contact Us
Tara Ventures
Email: support@taraventures.in
Website: taraventures.in
We are committed to resolving customer concerns fairly and efficiently while ensuring the safety and quality standards expected for baby care products.